This Privacy Policy explains how jet77 collects, uses, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010). Your privacy is not merely a legal obligation for us — it is a fundamental part of the trust you place in this platform.
Update Notice: This Privacy Policy was last updated on 1 January 2026. Key changes include enhanced sections on cookie usage, data retention practices, and data subject rights, aligned with the latest developments under Malaysia's PDPA 2010. By continuing to use the jet77 platform after this date, you are deemed to have accepted the updated Privacy Policy.
These principles underpin every decision we make regarding the personal data of jet77 members in Malaysia.
Welcome to the jet77 Privacy Policy. This document sets out in detail how the jet77 online betting platform (accessible at jet77-jit.com) collects, processes, uses, stores, discloses, and protects your personal data as a user or registered member of our platform.
At jet77, we understand that trust is the most valuable currency in the relationship between a platform and its users. You entrust us not only with your money, but also with your most sensitive personal information — your full name, identity card number, financial details, and activity history. We take this responsibility very seriously.
Scope of Application: This Privacy Policy applies to all individuals who visit jet77-jit.com, register an account, or use any jet77 service including the mobile app (where applicable). It covers all personal data collected both online and through direct communications with our support team.
By using the jet77 platform, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, you should not use jet77's services.
The processing of personal data by jet77 is carried out under the following legal frameworks applicable in Malaysia:
PDPA 2010 is Malaysia's primary legislation governing the processing of personal data in commercial transactions. As a platform operating for the Malaysian market, jet77 is fully bound by the seven PDPA principles, which cover:
As a financial entity processing transactions in Malaysian Ringgit (RM), jet77 is also subject to the requirements of the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA). This means we are obligated to collect and verify certain identity information from our members and to report suspicious transactions to the relevant authorities.
Important: The identity verification (KYC) requirements carried out by jet77 are a legal obligation, not optional. Failure to submit the required documents may result in restrictions on account functionality or delays in withdrawal processing.
Jet77 collects various types of personal data depending on how you interact with the platform. The table below summarises the data collected and its purposes:
| Data Categories | Specific Data Types | Purpose of Collection |
|---|---|---|
| Personal Identification | Full name, date of birth, MyKad/passport number | Identity verification (KYC), AMLA compliance |
| Contact Information | Malaysian phone number, email address | Account management, communications, OTP verification |
| Financial Data | Deposit/withdrawal history, payment methods used | Transaction processing, fraud prevention |
| Gaming Data | Betting history, games played, wins/losses | Account management, responsible gaming compliance |
| Technical Data | IP address, device type, web browser, OS | Security, fraud detection, platform improvements |
| Usage Data | Activity logs, pages visited, session duration | Platform analytics, user experience improvement |
| Communications | Live chat transcripts, support emails | Dispute resolution, support quality control |
Jet77 does not directly collect credit or debit card information — all financial transactions are processed through secure third-party payment gateways such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX. We also do not collect biometric data such as fingerprints or facial recognition.
Personal data collected by jet77 is used solely for the following purposes, all of which are directly related to delivering platform services to Malaysian players:
Marketing: jet77 may send you marketing communications about promotions, bonuses, and new games via email or SMS, provided you have given your consent to receive such communications during registration or through your account settings. You may withdraw this consent at any time via the communication preferences section in your account.
Jet77 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data is only shared in the following limited situations that are directly related to providing services to you:
We work with third-party service providers who assist us in operating the jet77 platform. These include:
All third-party service providers are bound by strict confidentiality agreements and may only use your data for the purposes specified in those agreements.
Jet77 may disclose your personal data to the relevant authorities where required by law, court order, or to comply with valid legal proceedings. This includes disclosure to:
International Data Transfers: Some of our service providers may operate outside Malaysia. In such cases, jet77 ensures that all data transfers are carried out with adequate safeguards in accordance with the requirements of PDPA 2010, including appropriate data transfer agreements.
Protecting your personal data from unauthorised access, loss, or misuse is a top priority at jet77. We implement multiple layers of security controls to keep your data safe:
Access to member personal data within jet77's internal systems is strictly restricted. Only staff who require access to perform their job duties are permitted, and all such access is logged and monitored. Our staff undergo regular security and data privacy training.
Your Responsibilities: Account security is a shared responsibility. You can protect your data by using a strong and unique password, enabling 2FA, keeping your login credentials private, and reporting any suspicious account activity to jet77 support immediately.
Jet77 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of active account | Ongoing account management |
| Financial transaction records | Minimum 7 years | AMLA obligations & tax law |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Support communication logs | 3 years | Dispute Resolution |
| Technical & security logs | 2 years | Security incident investigations |
| Marketing data (with consent) | Until consent is withdrawn | Marketing communications |
| Closed account data (non-financial) | 1 year after account closure | Possibility of account reinstatement |
Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you personally.
Under Malaysia's PDPA 2010, you have certain rights regarding your personal data held by jet77. Below is a summary of those rights:
How to Submit a Request: To submit any request relating to the rights listed above, contact the jet77 customer support team via in-platform live chat or by email at support@jet77-jit.com. Please include your account number and clearly state the nature of your request. We will verify your identity before processing it.
The jet77 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. This section describes the types of cookies we use and how you can manage them.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Essential Cookies | Maintaining login sessions, account security | Session | No (required) |
| Functional Cookies | Saving language preferences, display settings | 1 year | Yes |
| Performance Cookies | Platform usage analytics (aggregated data) | 2 years | Yes |
| Security Cookies | Fraud detection, device verification | 30 days | No (required) |
You can manage cookies through your web browser settings. Most browsers allow you to view, delete, and block cookies. Please note, however, that disabling essential cookies may affect the functionality of the jet77 platform — including the possibility of being unable to log in or complete transactions.
The jet77 platform does not use third-party tracking pixels for advertising purposes that target you on external platforms.
If you have any questions, concerns, or complaints regarding how jet77 handles your personal data, or to submit a request relating to your rights as a data subject, please contact us through the following channels:
Privacy Policy Updates: jet77 reviews this Privacy Policy periodically and will notify you of any material changes via a prominent notice within the platform or by email to your registered address. You are encouraged to check this page from time to time. The date of the most recent update is shown at the top of this document. For related documents, please also read Terms & Conditions and page Responsible Gaming us.
Now you know how jet77 protects your personal data. Register a free account and enjoy over 500 games — slots, Live Casino, football, and e-sports — with deposits from as little as RM 10 via Touch 'n Go eWallet or DuitNow. Your privacy, your security, your best experience.
For individuals aged 18 and above only · Gamble responsibly · PDPA 2010 Compliant